Terms of service
WEBSITE TERMS & CONDITIONS
MyJoyToys Ltd
Website: www.myjoytoys.co.uk
Effective Date: 12 August 2026
These Website Terms & Conditions govern your use of the MyJoyToys website and your purchase of products through our online store.
Please read these Terms carefully before using our website or placing an order.
By using our website, you acknowledge that you have read and understood these Terms.
When you place an order with MyJoyToys, additional contractual terms relating to that purchase will apply as explained below.
Nothing in these Terms affects your statutory rights as a consumer.
1. About MyJoyToys
The website www.myjoytoys.co.uk is operated by:
MyJoyToys Ltd
5 Braydon Square
Stepney Green
London
E1 0SG
United Kingdom
Email: info@myjoytoys.co.uk
References in these Terms to "MyJoyToys", "we", "us" or "our" mean MyJoyToys Ltd.
References to "you" or "your" mean the person using our website or purchasing products from us.
2. Acceptance of These Terms
By accessing or using our website, you agree to comply with these Terms.
If you do not agree with these Terms, please do not use the website.
When you place an order, you are also agreeing to the terms that apply specifically to that purchase, including our:
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Shipping, Delivery, Returns & Refunds Policy;
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Purchase Options Cancellation Policy, where applicable;
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Privacy Policy; and
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any other terms clearly brought to your attention before you complete your purchase.
Our consumer terms are intended to be clear, fair and transparent. Nothing in these Terms is intended to exclude or restrict rights that cannot legally be excluded or restricted.
3. Changes to These Terms
We may update these Terms from time to time.
When we make changes, the updated version will be published on this website together with an updated effective date where appropriate.
Changes to these Terms will not retrospectively alter the terms of a purchase that you have already made where doing so would adversely affect your legal rights.
We recommend checking this page periodically.
4. Access to the Website
You may access most areas of the website without registering an account.
Certain features or services may require you to create an account or provide additional information.
You are responsible for ensuring that information you provide to us is accurate and kept up to date.
We reserve the right to suspend or restrict access to an account where reasonably necessary, including where there is evidence of misuse, fraud, unlawful activity or a breach of these Terms.
5. Age & Use of the Website
MyJoyToys is an adult sexual-wellness retailer.
By purchasing products from MyJoyToys, you confirm that you are 18 years of age or older.
You must not use the website or purchase products if you are under 18.
We may take reasonable steps to prevent or investigate purchases that we reasonably believe have been made by someone under the required age.
6. Lawful Use of the Website
You agree to use this website only for lawful purposes.
You must not use the website:
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in breach of any applicable law or regulation;
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to commit or facilitate fraud;
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to impersonate another person;
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to interfere with the operation or security of the website;
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to introduce malicious software or harmful code;
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to attempt to gain unauthorised access to our systems;
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to collect information about other users without permission;
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to misuse our website or payment systems; or
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in a way that could damage, disable, overburden or impair the website.
7. Intellectual Property
Unless otherwise stated, the intellectual property rights in the MyJoyToys website and its content belong to MyJoyToys Ltd or our relevant licensors.
This includes, where applicable:
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our branding;
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logos;
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website design;
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graphics;
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photographs;
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product presentation;
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text;
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written content;
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page layouts;
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illustrations;
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videos;
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original artwork;
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downloadable materials;
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software and website functionality; and
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other original content.
These rights are protected by applicable intellectual property laws.
You may view and use the website for your own personal, non-commercial purposes.
You may print or download reasonable portions of website content for your personal reference, provided that you do not:
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alter the content;
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remove copyright or ownership notices;
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reproduce it commercially;
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republish it on another website;
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distribute it without permission;
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use it to create a competing service; or
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imply that the content belongs to you.
You must obtain our written permission before commercially reproducing or republishing our content.
8. MyJoyToys Brand & Content
The MyJoyToys name, branding, logos, original written content, designs and other brand materials may not be copied, reproduced, modified or used commercially without our prior written permission unless otherwise permitted by law.
Nothing on this website grants you a licence to use our trademarks or other intellectual property except where expressly stated.
9. Product Information
We take reasonable care to ensure that product descriptions, images, specifications and other information displayed on our website are accurate.
However:
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colours may appear differently depending on your device or screen;
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product images may sometimes be illustrative;
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packaging or product presentation may change;
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manufacturers may make changes to products;
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dimensions and specifications may vary within reasonable manufacturing tolerances; and
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information supplied by manufacturers or fulfilment partners may occasionally change.
Where a product description contains an important specification, we will endeavour to keep it accurate and up to date.
Nothing in this section affects your statutory rights where a product is not as described. Goods supplied to consumers must comply with applicable statutory requirements, including being as described, of satisfactory quality and fit for purpose.
10. Product Availability
Products displayed on our website are subject to availability.
Adding a product to your basket does not guarantee that it will remain available until your order is completed.
If a product becomes unavailable after you place an order, we will contact you where appropriate and provide the applicable options, which may include a refund.
11. Product Pricing
We take reasonable care to ensure that prices displayed on our website are accurate.
Prices are displayed in pounds sterling unless otherwise stated.
The price payable for your order will be the price displayed at the time you place your order, subject to obvious pricing errors.
Where applicable, delivery charges will be displayed separately before you complete your purchase.
We will not add optional charges to your order without your consent.
12. Obvious Pricing Errors
Although we make reasonable efforts to ensure that all prices are correct, an obvious pricing error may occasionally occur.
If a product is displayed at an obviously incorrect price and the error should reasonably have been apparent, we reserve the right to contact you before fulfilling the order.
Where appropriate, you may be given the option to proceed at the correct price or cancel the order.
If we are unable to fulfil an order because of an obvious pricing error, we will refund any payment you have made for that order.
13. Placing an Order
When you place an order through our website, you are making an offer to purchase the products selected at the price shown.
After placing your order, you should receive an order acknowledgement.
An order acknowledgement confirms that we have received your order. It does not necessarily mean that the order has been accepted.
We may accept your order by confirming dispatch or by otherwise expressly confirming acceptance.
Once accepted, a contract for the sale of the relevant goods is formed between you and MyJoyToys.
14. When We May Decline an Order
We may decline or cancel an order where reasonably necessary, including where:
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the product is unavailable;
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there has been an obvious pricing or listing error;
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we are unable to verify necessary information;
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we reasonably suspect fraudulent activity;
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payment has not been authorised;
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the delivery address cannot be serviced;
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ordering restrictions apply to the product or destination; or
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fulfilling the order would breach applicable law.
If we cancel an order after you have paid, we will refund the amount paid for the cancelled order.
We will not use this provision to unfairly cancel orders or avoid our contractual or statutory obligations.
15. Payment
Payment must be made using the payment methods made available at checkout.
Payment must be successfully authorised before an order can normally be processed.
You confirm that you are authorised to use the payment method provided.
We may use third-party payment providers to securely process payments.
We do not normally receive or store your full payment-card details.
16. Delivery
Delivery services, estimated delivery times and applicable charges are explained in our Shipping, Delivery, Returns & Refunds Policy.
The delivery option available to you may depend on:
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your delivery address;
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the products in your order;
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product weight;
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destination;
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carrier availability; and
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other logistical requirements.
Delivery estimates are not guarantees unless a guaranteed service has expressly been offered.
17. Discreet Packaging
MyJoyToys understands the importance of privacy when purchasing intimate and sexual-wellness products.
Orders are dispatched in plain, discreet packaging with no indication on the exterior of the parcel as to the intimate or sexual-wellness nature of the contents.
18. Dropship & Fulfilment Partners
Some products may be fulfilled directly by an authorised wholesale or dropship fulfilment partner.
Where this happens:
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your contract remains with MyJoyToys;
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MyJoyToys remains your customer service contact;
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you should contact MyJoyToys regarding delivery, returns or product problems;
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you will not normally need to contact our fulfilment supplier directly; and
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we will manage any necessary communication with the supplier or manufacturer.
Our supplier arrangements do not remove or reduce your statutory rights as a MyJoyToys customer.
19. Delivery Problems
If your order is delayed, damaged, lost, incorrectly delivered or otherwise affected by a delivery problem, please contact MyJoyToys.
We will investigate the matter with the relevant carrier or fulfilment partner where necessary.
Further information is provided in our Shipping, Delivery, Returns & Refunds Policy.
20. Returns & Refunds
Our complete returns and refund procedures are set out in our Shipping, Delivery, Returns & Refunds Policy.
Nothing in these Terms or our returns policy is intended to remove or restrict your statutory consumer rights.
For eligible online purchases, statutory cancellation rights may apply.
Certain sealed goods may be excluded from change-of-mind cancellation once opened where the applicable health or hygiene exception applies.
Faulty, defective or incorrectly supplied products are dealt with separately from change-of-mind returns.
21. Faulty Goods
If you believe a product is faulty or defective, please contact MyJoyToys.
Depending on the circumstances, we may ask for reasonable information or evidence to help us investigate the issue.
This may include photographs, descriptions of the fault or a video demonstrating the problem.
We may need to liaise with a manufacturer or fulfilment partner as part of our investigation.
Your statutory consumer rights remain unaffected.
Goods supplied to consumers must meet the applicable statutory requirements, including being of satisfactory quality, fit for purpose and as described.
22. Subscription & Recurring Purchase Options
Where MyJoyToys offers subscription or recurring purchase options, the applicable subscription price, billing frequency and purchase terms will be displayed before you complete your purchase.
Subscriptions may automatically renew according to the terms shown at checkout until cancelled.
You may cancel future subscription orders in accordance with our Purchase Options Cancellation Policy.
Cancelling a subscription prevents future recurring orders but does not necessarily cancel an order that has already been processed or dispatched.
Any statutory cancellation rights relating to an individual order remain unaffected.
23. Promotional Offers & Discounts
Promotional offers, discount codes and special pricing may be subject to additional terms.
Where a promotional offer has specific conditions, those conditions will be displayed with the offer.
Unless expressly stated otherwise:
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promotional codes cannot be exchanged for cash;
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only one promotional code may be used per order;
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offers are subject to availability; and
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promotional offers may have expiry dates.
Nothing in promotional terms will remove statutory consumer rights.
24. Website Availability
We aim to keep the website available and functioning reliably.
However, we cannot guarantee uninterrupted or error-free access at all times.
The website may occasionally be unavailable because of:
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maintenance;
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software updates;
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hosting or server problems;
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security measures;
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technical failures;
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telecommunications problems;
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cyber incidents;
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circumstances beyond our reasonable control; or
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other operational requirements.
Where reasonably possible, we will try to minimise disruption.
25. Website Security
We take reasonable steps to maintain the security of our website and systems.
However, no internet transmission or online service can be guaranteed to be completely secure.
You are responsible for keeping any account passwords or login information confidential.
You must notify us if you reasonably believe that your account has been accessed without your permission.
26. Visitor & User Content
If the website allows you to submit reviews, comments, photographs, feedback or other content, you remain responsible for the content you submit.
You must not submit content that:
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is unlawful;
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is defamatory;
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infringes another person's intellectual property rights;
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violates another person's privacy;
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contains malicious software;
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is deliberately misleading;
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is abusive or threatening;
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promotes illegal activity;
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impersonates another person; or
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otherwise breaches applicable law.
You must have the necessary rights and permissions to submit any content you provide.
27. Reviews & Feedback
Where you submit a review or other feedback, you confirm that it represents your genuine experience.
You must not submit fake, misleading or fabricated reviews.
We may moderate or remove content that breaches our rules or applicable law.
Nothing in this section requires you to provide a positive review.
28. Personal Information
Our handling of personal information is explained in our Privacy Policy.
By using our website, you acknowledge that personal information may be processed in accordance with our Privacy Policy and applicable data protection law.
We will not use these Terms to override your statutory data protection rights.
29. Cookies & Similar Technologies
Our website may use cookies and similar technologies for purposes such as:
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website functionality;
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security;
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remembering preferences;
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analytics;
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improving website performance; and
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other purposes explained in our cookie information.
Where consent is required, we will request it in accordance with applicable requirements.
30. Links to Third-Party Websites
Our website may contain links to websites or services operated by third parties.
These links are provided for convenience or additional information.
We do not control third-party websites and are not responsible for their content, availability, security or privacy practices.
Accessing a third-party website is at your own discretion.
You should review the third party's own terms and privacy policy before using its services.
31. Third-Party Services
Certain aspects of our website may rely on third-party services, including payment providers, delivery providers, fulfilment partners, analytics services and other technology providers.
We are not responsible for failures caused solely by a third-party service where such failure is outside our reasonable control.
However, this does not remove any rights you have against MyJoyToys under your contract or applicable consumer law.
32. Website Information & Disclaimer
We make reasonable efforts to keep the information on our website accurate and current.
However, information may occasionally contain errors, omissions or outdated material.
We reserve the right to correct errors and update website content.
Where information relates directly to the products you are purchasing, your statutory consumer rights remain unaffected.
33. Medical & Health Information
Some content on MyJoyToys may discuss sexual wellness, wellbeing, relationships, body confidence or other health-related subjects.
Such content is provided for general informational purposes only.
It is not intended to constitute medical diagnosis, medical treatment or personalised medical advice.
If you have concerns about your health or the suitability of a product for a medical condition, please consult an appropriately qualified healthcare professional.
34. Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms excludes or limits liability for:
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death or personal injury caused by negligence;
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fraud or fraudulent misrepresentation;
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breach of statutory consumer rights that cannot legally be excluded;
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defective products where liability cannot lawfully be excluded; or
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any other liability that cannot legally be excluded or restricted.
Consumer law does not permit businesses to use contract terms to avoid responsibility for matters such as faulty goods or goods that are not as described.
Subject to the above, we will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control, to the extent permitted by law.
35. Events Outside Our Reasonable Control
We will not be responsible for delay or failure to perform an obligation where the delay or failure results from circumstances outside our reasonable control.
Examples may include:
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severe weather;
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natural disasters;
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fire;
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flood;
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epidemic or pandemic;
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war;
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terrorism;
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civil unrest;
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industrial disputes;
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carrier disruption;
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major technical failures;
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internet or telecommunications failures;
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cyber incidents; or
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changes in law or government restrictions.
Where such circumstances affect an order, we will take reasonable steps to minimise the impact and keep you informed where appropriate.
This section does not remove your statutory rights.
36. Indemnity
You agree not to misuse the website or knowingly cause loss or damage to MyJoyToys through unlawful activity, fraud or deliberate misuse.
Nothing in this section requires a consumer to compensate MyJoyToys for exercising a legitimate statutory right.
37. Suspension or Termination of Website Access
We may temporarily suspend access to the website where reasonably necessary for:
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maintenance;
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security;
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investigation of suspected fraud or misuse;
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legal compliance;
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protection of our systems or users; or
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other legitimate operational reasons.
We will not use suspension of website access to unlawfully interfere with an existing consumer contract.
38. No Waiver
If we do not immediately enforce a particular provision of these Terms, this does not mean that we have permanently waived our right to enforce it later.
39. Severability
If any provision of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
Any invalid provision will be interpreted or modified to the minimum extent necessary to make it lawful where legally possible.
40. Entire Agreement
These Terms, together with the applicable policies and information provided to you before completing your purchase, form the relevant terms governing your use of the website and your purchase from MyJoyToys.
Nothing in these Terms overrides mandatory statutory consumer rights.
41. Governing Law
These Terms are governed by the law of England and Wales.
If you are a consumer, you will also retain the benefit of any mandatory protections provided by the law that applies to you where those protections cannot legally be excluded.
Where a dispute cannot be resolved directly with MyJoyToys, the appropriate courts will have jurisdiction in accordance with applicable law.
42. Contact Us
If you have any questions about these Terms, your order or your use of the website, please contact us:
MyJoyToys Ltd
5 Braydon Square
Stepney Green
London
E1 0SG
United Kingdom
Email: info@myjoytoys.co.uk
43. Related Policies
For further information, please also refer to:
Shipping, Delivery, Returns & Refunds Policy
This explains delivery services, delivery times, returns, refunds, faulty products and cancellation rights.
Purchase Options Cancellation Policy
This explains cancellation of subscriptions and other recurring purchase options.
Privacy Policy
This explains how MyJoyToys processes personal information.
MyJoyToys Ltd
Effective Date: 12 August 2026